NeonVegas Terms and Conditions

Welcome to NeonVegas Casino. These Terms and Conditions ("Terms") govern your use of our website, located at neonvegas.com, and all services we provide as an online gaming operator. We are operated by BP Group Limited, company number C52434, registered at The Ferries Business Centre, 9 Guze Fava Street, Sliema SLM1632, Malta, a member of the PressEnter Group, and we hold a licence issued by the Malta Gaming Authority under number MGA/B2C/203/2011. By creating an account with us or using any part of NeonVegas Casino, you confirm that you have read, understood, and agree to be bound by these Terms in full.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We only accept players from approved markets, and it is your responsibility to confirm that online gambling is legal where you reside. When you complete your neonvegas register process, you agree to provide accurate, current, and complete information. We may request identification documents at any time to verify your identity, age, and payment details in accordance with our licensing obligations.

Each player may hold only one account with us. If we discover duplicate accounts, we reserve the right to close them and withhold any related funds. Your neonvegas login credentials are personal and must not be shared with anyone else. You are responsible for keeping your password confidential, and we are not liable for losses resulting from unauthorised access caused by your failure to protect your account details. We recommend using the official neonvegas app or accessing our platform directly at neonvegas.com to reduce security risks.

Account Security and Verification

• We may suspend your account pending verification of your identity or source of funds
• We reserve the right to request additional documentation before processing your neonvegas withdrawal
• You must notify us immediately if you suspect unauthorised use of your account

Deposits, Withdrawals, and Payment Methods

We accept deposits in CAD, as well as NOK, EUR, NZD, CLP, and USD, through a range of secure methods including Bank Transfer, Visa, Mastercard, Interac, Skrill, Neteller, Paysafecard, MuchBetter, and MiFinity. The minimum neonvegas deposit is C$10 for most payment methods. When you request a neon vegas withdrawal, the minimum amount is 50 EUR or its equivalent, and our daily withdrawal limit is C$5,000. Wherever possible, we process withdrawals back to the original deposit method used.

Pending times generally take up to 24 business hours, after which funds are processed within 24 hours and typically reach your bank account or e-wallet within 1 to 5 bank days, excluding weekends and public holidays. We may carry out additional checks on withdrawal requests, particularly for first-time cashouts or unusually large amounts, and this may extend processing time.

Bonuses and Promotions

At NeonVegas, we offer a range of promotions, including our welcome package of 100% up to $200 on your first deposit, giving you up to $400 to play with using bonus code NEON. The minimum qualifying deposit is $25, and the maximum bonus is $200, which cannot be claimed in parts. Wagering requirements are 40x the deposit plus bonus amount, calculated from your real-money balance first, and must be completed within 7 days. This neon vegas bonus is available only to players who have not previously claimed a welcome bonus from BP Group Ltd, and the offer has been running since 5 March 2024 until further notice.

We also provide our weekly Neon Card promotion, rewarding deposits made between Monday and Saturday with free spins on selected slots such as Sugar Rush 1000, Sweet Bonanza 1000, and Gates of Olympus 1000, depending on your deposit tier. Additional offers include the $10,000 VIP Raffle for invited VIP members, the Triple Surge weekly spins promotion, Friday Pulse deposit offers, and our Glow Mode weekend free-spin drops on Pragmatic Play titles. Any neonvegas promo code or neonvegas bonus code must be entered at the time of deposit and cannot be applied retroactively.

We reserve the right to amend, withdraw, or cancel any bonus offer at our discretion, particularly where we detect abuse, bonus abuse strategies, or breaches of these Terms. Accounts that are self-excluded or closed for responsible-gambling reasons before or during a promotion will be excluded from that promotion, even where wagering has already begun.

Games, Fair Play, and Software Providers

Our neonvegas slots library includes more than 2,400 titles from leading studios such as Microgaming, Play'n GO, Pragmatic Play, Hacksaw Gaming, Big Time Gaming, Yggdrasil, Push Gaming, and many more, alongside our neonvegas live casino powered by Evolution, offering blackjack, roulette, baccarat, and game shows. In total, we offer over 2,500 games across slots, table games, video poker, scratch cards, crash games, and progressive jackpots. All games available through NeonVegas Casino use certified random number generators, and outcomes are independently tested for fairness.

We do not guarantee winnings, and all wagers are placed at your own risk. You acknowledge that gambling involves financial risk and that past results do not predict future outcomes. Any technical malfunction of a game will void all pays and plays associated with that malfunction.

Loyalty Programme

Our VIP Club is available by invitation and based on your gameplay activity, with four tiers: Bronze, Gold, Platinum, and Diamond. Your current status is displayed in your account area. Depending on your tier, you may receive a personal VIP account manager, prioritised withdrawals, exclusive tournaments, early access to new releases, and personalised offers. We may contact you through live chat, email, phone, or instant messaging regarding your VIP status. Any breach of these Terms, or closure of your account, results in forfeiture of your loyalty level and any associated benefits.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools including deposit limits, self-exclusion, and reality checks to help you stay in control. If you feel that your gambling behaviour has become problematic, we encourage you to contact our support team so that we can discuss appropriate measures, including temporary or permanent account closure.

Limitation of Liability

We provide our services on an "as is" basis and do not warrant that our platform will be free from interruptions, errors, or delays. To the fullest extent permitted by law, we exclude liability for any indirect or consequential losses arising from your use of NeonVegas Casino. Nothing in these Terms limits liability that cannot be excluded under Maltese law.

Account Suspension and Termination

We may suspend or close your account at our discretion where we suspect fraud, breach of these Terms, underage gambling, or any activity that threatens the integrity of our platform. Where an account is closed due to a breach on your part, we reserve the right to withhold winnings derived from that breach.

Changes to These Terms

We may update these Terms from time to time to reflect regulatory changes or improvements to our services. Continued use of NeonVegas Casino after changes are published constitutes your acceptance of the revised Terms. We recommend checking this page periodically.

Governing Law and Contact

These Terms are governed by the laws of Malta. Any disputes will be handled in accordance with our licensing framework under the Malta Gaming Authority. If you have questions about these Terms, our bonuses, or your account, our support team is available 24/7 via live chat, contact form, or email at support@neonvegas.com in English, Finnish, and Norwegian.